1. Introduction
Welcome to RV Machinery (we, our, or us). We value the trust you place in us when you visit our website or purchase our industrial packaging solutions. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information. By using our platform, you consent to the data practices described in this policy.
2. Information We Collect
- Personal Identification: Name, company name, GST Number, email address, phone number, and shipping/billing addresses collected during checkout or quotation requests.
- Payment Information: We do not store sensitive card details on our servers.
- Online Payments: Processed securely via Razorpay. We only retain the transaction ID and payment status.
- NEFT/RTGS: We store the UTR (Unique Transaction Reference) number you submit for manual verification. - Technical Data: IP address, browser type, and access times to help us prevent fraud and improve website performance.
3. How We Use Your Data
We use the collected data for the following purposes:
- Order Fulfillment: To process, ship, and install your machinery.
- Quotation Generation: To generate personalized PDF quotations based on your production requirements.
- Verification: To verify high-value NEFT transactions against our bank records.
- Communication: To send order confirmations, invoices, and shipping updates via email.
- Legal Compliance: To maintain records for GST filing and tax audits as required by Indian Law.
4. Data Sharing & Disclosure
We do not sell, trade, or rent your personal information. We may share data with:
- Logistics Partners: To ensure the delivery of heavy machinery to your location.
- Payment Gateways (Razorpay): To process secure online transactions.
- Legal Authorities: If required to comply with a subpoena, legal process, or government request.
5. Data Security
We implement appropriate technical and organizational security measures (including SSL encryption and secure database access) to protect your personal information. However, please note that no method of transmission over the Internet is 100% secure.
6. Your Rights
You have the right to request access to the personal data we hold about you, to request corrections to any inaccuracies, or to request the deletion of your data (subject to our legal obligation to retain transaction records for tax purposes).
